Public Complaint Application (Case Study of RSUDYA Tapaktuan Based On Android)

  • Fardiansyah Politeknik Aceh Selatan
  • Sera Delta Tanjung Politeknik Aceh Selatan
  • Sri Mulia Rezeki Politeknik Aceh Selatan
Keywords: RSUDYA Tapaktuan; Public Complaint; Android; Information System


Yuliddin Away Regional General Hospital (RSUDYA) as an institution provides individual health services in a complete manner that often experiences obstacles in providing optimum services to community, in some cases, complaints from the public. During this time, complaints are accommodated by the existence of a complaint box in each service division, but the use of this method is difficult to obtain accurate information and the process of executing these complaints requires a relatively long period. The implementation of information and communication technology in the form of applications is expected to improve responsive and informative service quality. Through the Android-based Complaints application, it was found that with the use of this application the community was easy in providing advice and criticism of the services of Yuliddin Away Hospital.


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How to Cite
Fardiansyah, S. D. Tanjung, and S. M. Rezeki, “Public Complaint Application (Case Study of RSUDYA Tapaktuan Based On Android)”, JI, vol. 5, no. 1, pp. 12-17, Feb. 2020.